Troof — Terms of Service

Effective date: August 14, 2026 Version: 1.1 Operated by: Mighty Meat LLC d/b/a Troof, a Tennessee limited liability company

1. Agreement to these terms

These Terms of Service ("Terms") form a binding agreement between you and Mighty Meat LLC d/b/a Troof ("Troof," "we," "us"). By placing an order, creating an account, or using the Service, you accept these Terms.

If you do not agree, do not use the Service.

Your acceptance is recorded with a timestamp and the version number of the Terms then in effect. That record is evidence of your agreement, including your agreement to Section 16 (Arbitration) and Section 17 (Class Action Waiver).

2. What the Service is

Troof delivers a message you write, by telephone, to a recipient you designate, using an artificial-intelligence voice agent.

What we do:

• Screen your order against our content standards
• Send a disclosure message by SMS to the recipient asking whether they consent to receive a call
• If — and only if — the recipient affirmatively consents, place a call and deliver your message
• Disclose to the recipient that the caller is an AI agent
• Send you a delivery confirmation at no charge, whatever the outcome
• Where you have purchased the add-on, request the recipient's consent to record and transcribe, and produce those files only if consent is given

What we do not do:

• Guarantee that any recipient will consent, answer, listen, or respond
• Guarantee any particular reaction, outcome, or result
• Act as your agent, representative, attorney, negotiator, or fiduciary
• Provide legal, financial, medical, psychological, or professional advice of any kind
• Verify that the information in your message is true

Troof is a message delivery service. It is not a substitute for professional advice, legal notice, or your own judgment.

3. Eligibility

You must be at least 18 years old and legally capable of entering a contract. The Service is available only in the United States.

You may not use the Service to contact anyone you know or reasonably believe to be under 18. If we determine a recipient is a minor, we will cancel the order and may terminate your account. No refund is guaranteed in that circumstance.

4. Consent architecture — how delivery actually works

This section describes the sequence. It is central to the Service and cannot be waived, expedited, or bypassed by you or by us.

1. You place an order — recipient's phone number, your message, payment.
2. We screen the order against Section 5.
3. We send the recipient a disclosure SMS. It addresses the recipient by the first name you gave us, states that a message is waiting, identifies Troof, discloses that delivery would be by AI voice call, and explains how to consent or decline. It does not contain your message.
4. If the recipient does not reply, we send one reminder SMS. Same disclosure. Nothing more.
5. If the recipient does not affirmatively consent, the order terminates. No call is placed. Your message is never delivered.
6. If the recipient affirmatively consents, that consent is recorded with a timestamp, and we place the call.
7. On the call, we disclose that the caller is an AI agent. If you purchased the add-on, we request the recipient's separate consent to record and transcribe before recording begins.
8. If no one answers, we may leave a brief notice that a message is waiting and how to retrieve it. We never leave your message on voicemail.
9. A recipient may call our number back. An inbound call from the recipient's number is treated as their consent.

You cannot buy your way past step 5. Non-response ends the order. This is not a limitation we will waive for any customer, at any price, for any reason.

5. What you may not send

You may not use the Service to send a message that:

Threatens or harms

• Threatens violence, harm, or damage to any person, animal, or property
• Harasses, intimidates, stalks, bullies, or is intended to cause fear or emotional distress
• Contains slurs or attacks based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age

Deceives

• Impersonates any person, business, government body, or official
• Is knowingly false, or asserts as fact something you have no good-faith basis to believe
• Attempts to obtain money, credentials, account access, or personal information from the recipient
• Furthers any fraud, scam, or confidence scheme

Coerces or exploits

• Extorts or blackmails
• Threatens to disclose private information
• Is directed at a person you know to be in crisis, in an emergency, or under a mental-health hold
• Is directed at a person protected from your contact by a restraining order, protective order, no-contact order, or similar

Is commercial or regulated

• Advertises, markets, or solicits any product, service, investment, charitable donation, or political cause
• Constitutes debt collection on behalf of a third party, or collection of any consumer debt in the course of business
• Constitutes legal notice, service of process, an employment action, an eviction notice, or any communication with legal effect
• Is sent by or on behalf of a business to a consumer

Regarding money owed to you personally: you may send a one-time, personal message about money a person owes you directly, in a non-commercial context — a loan to a friend, a shared expense, a split bill. You may not use the Service to collect debts owed to anyone else, debts arising from any business you operate, or debts you acquired from another party. You may not send repeated messages about the same debt.

Other prohibitions

• Sexual content, or content sexualizing any person
• Content encouraging suicide, self-harm, disordered eating, or substance abuse
• Bulk or repeated messages to the same recipient
• Messages to any number you do not have a good-faith basis to believe belongs to the intended recipient

Screening and refusal

We screen every order and may refuse any order for any reason or no reason. Screening is a safeguard, not a guarantee — it does not make us responsible for what you send. If we refuse an order before the disclosure SMS is sent, you receive a full refund.

6. Your representations and warranties

Each time you place an order, you represent and warrant that:

1. The phone number you provided belongs to the person you intend to reach, and you obtained it lawfully.
2. You have a good-faith basis for every factual assertion in your message.
3. Your message does not violate Section 5.
4. You are not subject to any court order restricting your contact with the recipient, and you are not using the Service to make contact you are prohibited from making directly.
5. The recipient is at least 18 years old.
6. You are not acting on behalf of a business, debt collector, creditor, employer, landlord, or law firm.
7. Your use of the Service complies with all laws applicable to you.
8. The first name you provided is the name the recipient is known by.

These representations are material. We rely on them. We do not independently verify them, and we have no duty to.

7. Pricing, payment, and refunds

Pricing

• Message delivery: $10.00 per order
• Delivery confirmation: included at no charge with every order
• Recording and transcript: $5.00, authorized at checkout and charged only if the recipient consents and the recording is produced

Prices are in U.S. dollars and exclude applicable taxes. Payment is processed by Stripe; we do not store your full payment card details.

Promotional pricing. We may offer the Service at a reduced price or at no charge for a limited period, including during early access. Where we do, the price shown at checkout is what you pay, and it controls over the list prices above for that order. Promotional pricing does not change any other term — screening, the consent architecture in Section 4, and the refund schedule below apply identically. Where an order was free, no refund is due because no charge was made.

How the $5 works. When you select the recording add-on, you authorize us to charge $5.00 to your payment method after delivery. We charge it only if the recipient gives verbal consent on the call and a recording is produced. If the recipient declines, you are never charged. No refund is needed because no charge is made.

If your payment method is declined after a recording is produced, we will hold the file for the full 14-day window and attempt to charge again while notifying you. The file is deleted at day 14 regardless of payment status.

Refund schedule

Why undelivered orders are not fully refunded. We incur real cost attempting delivery. The 70% refund reflects that. By placing an order you accept that a non-consenting or unreachable recipient is a normal outcome, not a service failure.

Delivery is not guaranteed and dissatisfaction with the recipient's reaction is not grounds for a refund. The Service is the attempt, conducted as described in Section 4.

Chargebacks

If you dispute a charge with your card issuer without first contacting us, we may suspend or terminate your account and decline future service. We will provide your issuer with our records of the transaction, including your timestamped acceptance of these Terms and the delivery record.

8. Delivery confirmation, recordings, and transcripts

Delivery confirmation — included with every order

Every order receives a delivery confirmation at no charge, showing the date, time, duration, and outcome of the attempt, and whether the recipient acknowledged the message.

Delivery confirmation contains no content from the call. It tells you what happened, not what was said.

Recording and transcript — only with recipient consent

If you selected the add-on, we request the recipient's consent on the call to be recorded and transcribed. This is a single request covering both. It is separate from their consent to receive the call and may be refused without affecting delivery.

• If the recipient consents, we produce both an audio recording and a written transcript, and charge $5.00.
• If the recipient declines, we produce neither, and you are not charged.

We do not produce a transcript where recording consent was refused. A transcript is the contents of the conversation, and we treat a refusal as covering both forms. We will not route around a recipient's "no" by delivering their words in another format.

Availability and deletion — read this carefully

You have 14 days from delivery to download your recording and transcript. After 14 days both are permanently deleted and cannot be recovered by anyone, including us.

• We email you a secure download link after delivery. That link expires after a short period for your protection.
• You may generate a fresh link at any time during the 14-day window from your receipt or account.
• We will email you a reminder on day 12 that deletion is approaching.
• On day 14, both files are permanently deleted from our storage. We do not retain backup copies, archived copies, or vendor-held copies.

We are not responsible for your failure to download within 14 days, including where our emails are filtered to a spam folder, where you no longer have access to the email address on your account, or where you do not act on the day-12 reminder. Add our sending domain to your address book.

Your obligations

A recording or transcript captures another person's words. You agree that you will not:

• Publish, post, broadcast, or share it publicly or on social media
• Use it to harass, embarrass, extort, or retaliate against the recipient
• Edit or excerpt it to misrepresent what was said
• Use it in any legal proceeding without independent legal advice about admissibility

You are solely responsible for what you do with these files after you download them. Recording and wiretap laws vary by state, and our consent process is not legal advice about your use of the files.

9. Recipient rights

Recipients are not our customers, but they have rights we honor without exception:

• Decline. Non-response terminates the order. A reply of STOP, NO, or any refusal terminates it immediately.
• Do not contact. Any recipient may ask never to be contacted by Troof again. We honor this permanently, across all customers.
• End the call. A recipient may hang up or ask us to stop at any point. We stop.
• Refuse recording. Declining recording does not prevent delivery of the message.
• Ask who sent it. We disclose what our records show about the order.
• Request their data. See the Privacy Policy.

If a recipient asks not to be contacted, no customer can override it. We will not tell you why a message was not delivered where doing so would compromise a recipient's safety or privacy.

10. Anonymity — the limits

We do not disclose your identity to the recipient as part of the Service.

We are not an anonymity service and cannot promise you will never be identified. We will disclose your identity and order details:

• In response to a subpoena, court order, warrant, or other lawful process
• To law enforcement where we believe in good faith it is necessary to prevent imminent harm
• To defend ourselves in any claim, dispute, or proceeding arising from your order
• Where required by law

If you would not send the message under your own name and stand behind it, do not send it through us.

11. Acceptable use and termination

We may suspend or terminate your account, refuse service, and retain fees where you breach these Terms, where we receive credible reports of misuse, or where we believe in good faith that continued service creates risk to any person or to us.

We may modify, suspend, or discontinue the Service at any time. If we discontinue it entirely, we will refund unfulfilled orders.

12. Intellectual property

We own the Service, its software, voice personas, branding, and content. You may not copy, reverse engineer, scrape, or build a competing service from it.

You retain ownership of your message text. You grant us a limited license to transmit, screen, process, and deliver it, and to retain records of it as described in the Privacy Policy.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We specifically disclaim any warranty of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that:

• Any recipient will consent, answer, listen, understand, or respond
• The AI agent will speak, improvise, or respond in any particular way
• Delivery will occur within any timeframe
• The Service will be uninterrupted, secure, or error-free
• A recording or transcript will be produced, or will be of any particular quality or accuracy

The AI agent improvises within guardrails. It may say things we did not script. We do not warrant its exact words. If it materially departs from your message, tell us and we will investigate; your remedy is set out in Section 15.

14. Indemnification

You will defend, indemnify, and hold harmless Mighty Meat LLC, its members, officers, employees, and agents from any claim, demand, loss, liability, damage, penalty, fine, cost, or expense — including reasonable attorneys' fees — arising out of or related to:

1. Your message, including its content, truth, and effect
2. Your breach of these Terms or of your representations in Section 6
3. Any claim by a recipient arising from your order, including claims for harassment, emotional distress, defamation, invasion of privacy, or violation of any telephone-consumer or recording statute
4. Your use of a recording or transcript
5. Your violation of any law or of any person's rights

This obligation survives termination. We may assume the defense of any matter subject to indemnification at your expense, and you will cooperate.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, emotional distress, or damage to any relationship — even if advised such damages were possible.

Our total aggregate liability for any and all claims arising from or related to the Service is limited to the greater of (a) the amount you paid us for the order giving rise to the claim, or (b) $50.00 USD.

This cap applies regardless of the theory of liability — contract, tort, statute, or otherwise — and survives failure of any limited remedy.

Some states do not allow certain exclusions. Where that applies, the exclusions apply to the fullest extent permitted, and our liability is limited to the minimum the law allows.

You accept that you are paying $10 for a message delivery service and that our liability is proportionate to that price.

16. Dispute resolution and arbitration

PLEASE READ. THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first

Before filing anything, you agree to contact us at support@troofapp.com with a written description of the dispute and the relief sought, and to negotiate in good faith for 60 days. This is a precondition to arbitration.

Binding arbitration

Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.

• Arbitration will be conducted by a single arbitrator
• The seat is Nashville, Davidson County, Tennessee, though you may elect telephonic or video proceedings, or documents-only where the claim allows
• The arbitrator decides all issues, except that a court decides the enforceability of Section 17
• Judgment on the award may be entered in any court of competent jurisdiction

Exceptions

Either party may bring an individual claim in small claims court. Either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access.

Your right to opt out

You may opt out of arbitration by emailing support@troofapp.com with the subject line "Arbitration Opt-Out," including your name and account email, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

17. Class action waiver

YOU AND TROOF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate claims or preside over any form of representative proceeding.

If this waiver is found unenforceable as to any claim, that claim — and only that claim — must proceed in court, and Section 16 does not apply to it. The remainder of Section 16 and 17 remain in effect for all other claims.

18. Governing law and venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-laws principles. For any matter not subject to arbitration, the exclusive venue is the state or federal courts located in Davidson County, Tennessee, and you consent to personal jurisdiction there.

19. Changes to these Terms

We may update these Terms. Material changes will be posted with a new effective date and version number, and where we have your email, sent to you at least 7 days before taking effect.

Each order is governed by the version of the Terms in effect when you placed it, and we retain a timestamped record of the version you accepted.

20. General

Severability. If any provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.

Survival. Sections 6, 8, 10, 12, 13, 14, 15, 16, 17, 18, and 20 survive termination.

Force majeure. We are not liable for failure to perform due to causes beyond our reasonable control, including carrier outages, vendor failures, natural disasters, and regulatory action.

21. Contact

Mighty Meat LLC d/b/a Troof 4145 Outer Drive Nashville, TN 37204 support@troofapp.com

Version 1.1 — Effective August 14, 2026